Discover a curated selection of footwear and accessories for women
and men, including heels, sandals, trainers, boots, smart and casual
shoes, bags and more.

Select your preferred item, choose your available size or product
option and add it to your shopping bag. Proceed to checkout, enter
your delivery details, review your order and complete your payment.

Once your order has been successfully placed, you will receive an
order confirmation.

Not necessarily. Where guest checkout is available, you can complete
your purchase without creating an account.

Creating an account can make future purchases more seamless by
allowing you easier access to your details and order information.

If you need to amend or cancel an order, please contact our Customer
Care team as soon as possible.

We will endeavour to assist, although amendments or cancellations
may not be possible once your order has been processed for delivery.

If your preferred style or size is currently unavailable, we recommend
checking the product page again at a later date, as availability may
change when new stock arrives.

You may also contact our Customer Care team for assistance.

Dune London Nigeria currently offers delivery within
Lagos State only.

We look forward to expanding our delivery coverage in the future.
Please check our website for the latest updates.

Orders are generally delivered within
1–3 working days.

Delivery times may vary depending on your location, order processing
and other operational circumstances.

Your applicable delivery charge will be clearly displayed at
checkout before you complete your purchase.

Prices and order totals are displayed in
Nigerian Naira (₦). Applicable taxes are included
in the order total in accordance with the Nigeria delivery
information.

Yes. Simply provide your preferred delivery address during checkout.

Please ensure your delivery address and contact details are accurate
and complete to help us deliver your order without unnecessary
delays.

If you are unavailable, our delivery team may contact you to
determine the next appropriate step.

Where possible, you may arrange for someone you trust to receive
your order on your behalf.

Dune London Nigeria currently does not offer returns or
refunds.

However, eligible purchases may qualify for an exchange in
accordance with our exchange policy.

Yes. Eligible items may be exchanged within
14 days of delivery where the incorrect size was
ordered, subject to the applicable exchange conditions.

Items must be unworn and returned in the same condition in
which they were received.

Please contact our Customer Care team before arranging an exchange.
Our team will guide you through the applicable process.

If your item arrives damaged, please contact Customer Care as soon
as possible.

You will be asked to submit a complaint and provide clear photographs
of the damaged product so that our team can assess the matter and
advise you on the next steps.

Please contact our Customer Care team via:

WhatsApp / Phone:
+234 (0) 704 700 4193
Email:
dune@smartmarkltd.com

Our team will guide you through the exchange process and advise you
on the appropriate store or next steps.

Eligible online purchases may be directed to a relevant Dune London
store for exchange.

Please contact Customer Care before visiting a store so that we can
confirm eligibility and direct you to the appropriate location.

We recommend reviewing the size information provided on the relevant
product page before placing your order.

If you are between sizes or require further assistance, our Customer
Care team will be happy to help you make a more informed choice.

Yes. Products purchased through the official Dune London Nigeria
website are offered through Dune London Nigeria.

For your peace of mind, we recommend purchasing only through our
official website and authorised channels.

Material and product-specific information is provided on the relevant
product page where available.

If you require further information about a particular style, please
contact Customer Care before purchasing.

We make every effort to represent our products and their colours as
accurately as possible.

However, slight variations may occur depending on your device,
screen settings and lighting conditions.

If your preferred size is currently unavailable, please check the
product page again at a later time, as stock availability may change.

You may also contact Customer Care to enquire about future
availability.

All prices on Dune London Nigeria are displayed in
Nigerian Naira (₦).

Your final order total will also be calculated in Nigerian Naira.

Available payment methods will be presented to you during checkout.

Simply select your preferred available option and follow the
instructions to complete your purchase.

Payment is processed when you complete the applicable checkout
process. Your order confirmation confirms that your order has been
successfully placed.

First, please check your email inbox, including your spam or junk
folder.

If you still cannot locate your confirmation, contact Customer Care
with your payment details and any available order information. Our
team will assist you in resolving the matter.

You can currently visit us at:

Ikeja City Mall
Alausa, Ikeja

Jabi Lake Mall
Bala Sokoto Way, Jabi, Abuja

Garden City Mall
4 Old Aba Road, Mini-Woji Road, Port Harcourt

Please refer to our Store Locator for the latest store information.

Yes. If you have a particular style in mind, we recommend contacting
the relevant store or our Customer Care team before visiting so that
availability can be confirmed.

Please contact the relevant store or Customer Care team to enquire
about holding or reserving an item.

Availability and reservation procedures may vary by store.

Our Customer Care team is available to assist you with orders,
products, delivery, exchanges and general enquiries.

WhatsApp / Phone:
+234 (0) 704 700 4193
Email:
dune@smartmarkltd.com

Customer Care Hours:
Monday–Sunday, 9:00am–6:00pm

Yes. WhatsApp is one of our official Customer Care channels.

For a faster response, please have your order number and relevant
order details available when contacting us.

Yes. dunelondon.com.ng is the official Dune London
Nigeria website.

For your security, we recommend making purchases only through our
official website and authorised channels.

The Dune London Nigeria website is operated for customers in Nigeria,
with delivery currently available within Lagos State
only.

Our Customer Care team will be pleased to assist.

WhatsApp / Phone:
+234 (0) 704 700 4193
Email:
dune@smartmarkltd.com

We are available Monday–Sunday, 9:00am–6:00pm.